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Walter Burnett
The Vacuum worked fine the first day except the I got a water level error when cleaning the mop. The waste water would not drain out into the waste tank. I followed the troubleshooting steps and that fixed the problem. The next day, and I had the same problem. The steps I followed the day before did not work. The third day after attempting to reach Dreame customer service i returned the vacuum to NiceShine.All the other features of this vacuum worked amazingly well.I would have gotten a replacement if that was offered, but NiceShine only offered a return.
Walter Burnett
The Vacuum worked fine the first day except the I got a water level error when cleaning the mop. The waste water would not drain out into the waste tank. I followed the troubleshooting steps and that fixed the problem. The next day, and I had the same problem. The steps I followed the day before did not work. The third day after attempting to reach Dreame customer service i returned the vacuum to NiceShine.All the other features of this vacuum worked amazingly well.I would have gotten a replacement if that was offered, but NiceShine only offered a return.
Adaris C
The media could not be loaded. I love my robot! My house is clean all the time. You can go to work and set it up for cleaning your house. The best purchase ever! Get it!
Phronesis
This is a feature filled robot mop that will keep your floors gleaming and rugs spotless. Using it on my 1K sq ft main floor with combination of wood and carpet flooring. 3 dogs and plenty of foot traffic. Its a amazing machine. App is flawless and allows you to adjust all cleaning parameters. Very well built, easy to use and easy to maintain. Does and outstanding job at cleaning your floors and runs so quietly. Obstacle avoidance is top notch. Feature laden. For instance, has an auto cleaning solution dispenser and mop detach and stow when vacuuming. Sure, you could spend more on the X40 and X50, but frankly I don't see how my floors could be any cleaner. Save your hard earned money and go with the X30. You won't be disappointed.
Phronesis
This is a feature filled robot mop that will keep your floors gleaming and rugs spotless. Using it on my 1K sq ft main floor with combination of wood and carpet flooring. 3 dogs and plenty of foot traffic. Its a amazing machine. App is flawless and allows you to adjust all cleaning parameters. Very well built, easy to use and easy to maintain. Does and outstanding job at cleaning your floors and runs so quietly. Obstacle avoidance is top notch. Feature laden. For instance, has an auto cleaning solution dispenser and mop detach and stow when vacuuming. Sure, you could spend more on the X40 and X50, but frankly I don't see how my floors could be any cleaner. Save your hard earned money and go with the X30. You won't be disappointed.
Sommer Hillman
This is my third Dreame product and I am just struggling with the performance of this brand.I don’t know if it’s the cleaner or the actual machine itselfIt leave a hazy film on the floor. I’ve only had this one for a few days now and I’m thinking it is going to be returnedMy first one had a problem Dreame replaced it with a refurbished model and my after market warranty ended up refunding me because after 4 months it was broken beyond repair. I really do like this brand the customer service is typically very reliable. That’s why I bought a third unit. I am fanatical about my floors. I only got this unit for 1 of 3 floors in the home. And it’s all wood, the other two floors I am looking for similar units that are great on carpet
Sommer Hillman
This is my third Dreame product and I am just struggling with the performance of this brand.I don’t know if it’s the cleaner or the actual machine itselfIt leave a hazy film on the floor. I’ve only had this one for a few days now and I’m thinking it is going to be returnedMy first one had a problem Dreame replaced it with a refurbished model and my after market warranty ended up refunding me because after 4 months it was broken beyond repair. I really do like this brand the customer service is typically very reliable. That’s why I bought a third unit. I am fanatical about my floors. I only got this unit for 1 of 3 floors in the home. And it’s all wood, the other two floors I am looking for similar units that are great on carpet
T. Franks
The media could not be loaded. I purchased a Dream X30 Ultra right before Christmas in 2024. It never docked correctly and looked like a missing part of the ramp. When I called for support the first time, the dream support rep told me to send a video and my invoice, and they would send me a new washboard. So, a week went by, and I hadn't heard anything, so I called and started getting a different story, and I asked the guy if he had watched the video I sent in. He didn't want to, but I insisted t.When he saw the video, he said, "You have a defective unit. We're going to send you a replacement. I need to escalate this and get approved. You'll hear you will hear from me." A few more days passed, and I hadn't heard anything. When I called back, they said they had just sent me an email and that I bought it from NiceShine, an unauthorized seller, and wouldn't honor the warranty any other way. That's not cool because if you're the product manufacturer, you still have to support it. The price you pay for these things should not have to go through this. All the hoops dreams made me jump through; I just wasted my time hoping I wouldn't follow through. So please do not buy any of these products. They don't stand behind their products, and they're all a bunch of liars at the Dream Dream support department.  It was more like a nightmare, so I packed it up and returned it to NiceShine.  What's the deal, NiceShine? Are you selling unauthorized products for dreams? I doubt it. It's just another lie from the nightmare dream company. Luckily, I sent my back just in time, and I went and got myself a shark one. Those things work great with a 3-year warranty; they have fantastic support.
Janine R Meadows
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Lidiia
I’ve used many robot vacuums, but the Dreame X30 Ultra Robot Vacuum and Mop Combo is on a whole new level! With powerful suction and smart navigation, it effortlessly cleans every corner of my home, picking up pet hair, dust, and debris from both carpets and hard floors. The mopping feature leaves my floors sparkling without any effort from me.The app control is super easy, letting me schedule cleanings and adjust settings, while the long battery life ensures it cleans without interruptions. Plus, it returns to the dock to recharge automatically!If you’re looking for a game-changing cleaning solution, the Dreame X30 Ultra is a must-have. Highly recommended!
Lidiia
I’ve used many robot vacuums, but the Dreame X30 Ultra Robot Vacuum and Mop Combo is on a whole new level! With powerful suction and smart navigation, it effortlessly cleans every corner of my home, picking up pet hair, dust, and debris from both carpets and hard floors. The mopping feature leaves my floors sparkling without any effort from me.The app control is super easy, letting me schedule cleanings and adjust settings, while the long battery life ensures it cleans without interruptions. Plus, it returns to the dock to recharge automatically!If you’re looking for a game-changing cleaning solution, the Dreame X30 Ultra is a must-have. Highly recommended!
Lidiia
I’ve used many robot vacuums, but the Dreame X30 Ultra Robot Vacuum and Mop Combo is on a whole new level! With powerful suction and smart navigation, it effortlessly cleans every corner of my home, picking up pet hair, dust, and debris from both carpets and hard floors. The mopping feature leaves my floors sparkling without any effort from me.The app control is super easy, letting me schedule cleanings and adjust settings, while the long battery life ensures it cleans without interruptions. Plus, it returns to the dock to recharge automatically!If you’re looking for a game-changing cleaning solution, the Dreame X30 Ultra is a must-have. Highly recommended!
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Not all happy, waste products, no good suction with vacuum no good mop, too much issue with obstacle avoidance
I am extremely disappointed with my experience with Dreame Technology. I purchased a Dreame vacuum cleaner, which unfortunately broke down. I returned the unit to them for repair/replacement on March 27, 2025. It is now April 28th 2025, and I am still without a working vacuum or a refund.Despite repeated attempts to contact their customer service, I have received nothing but empty promises and delays. To add insult to injury, their latest response is completely inadequate.It’s been over a month, and Dreame Technology has failed to either repair/replace my vacuum or issue a refund. This is completely unacceptable. I strongly advise potential customers to consider other brands. Their customer service is abysmal, and they clearly do not stand behind their products. I am now forced to explore other options to resolve this issue, including filing complaints with consumer protection agencies.Save yourself the headache and avoid Dreame Technology!
System worked as promised for about 2-3 months before the unit stopped mopping. I’ve been communicating with Dreame without any resolution. They seem to be dragging it out to avoid fixing the problem. Had to send video, proof of purchase, etc. terrible customer service.
The Vacuum worked fine the first day except the I got a water level error when cleaning the mop. The waste water would not drain out into the waste tank. I followed the troubleshooting steps and that fixed the problem. The next day, and I had the same problem. The steps I followed the day before did not work. The third day after attempting to reach Dreame customer service i returned the vacuum to NiceShine.All the other features of this vacuum worked amazingly well.I would have gotten a replacement if that was offered, but NiceShine only offered a return.
The media could not be loaded.
I love my robot! My house is clean all the time. You can go to work and set it up for cleaning your house. The best purchase ever! Get it!