I have many many Eufy products and I¡¯ve been very happy with them. I would hold off on this mower until they improve a few things. First off, support knows nothing about this product. There is no way to call in and get support. When you call into their support number. All they do is open a case. Everything is via email. That doesn¡¯t work very well for a complicated mower.The second and my larger issue is you cannot control the zoning. What this means is, you cannot specify where you want the mower to mow. It decides what zones it sees in your yard for me. This has caused quite a frustration with not being able to mow the backyard separately from the front yard I have a dog and I like to keep the gate closedI would go with Terramow or another mower until these issues are addressed. Terramow is the original maker of this mower. I wish I had gone with them.
Is it helpful?
(0)(0)
Stsk3 –
Rated 5 out of 5
Having a freshly cut lawn is important but also hard-work, since I want my front and backyard to look amazing, so I was incredibly surprised when my sister bought me this mower to handle it all for me! It was incredibly easy to install, downloaded the app, connected to WiFi and done. Wonderful job eufy! Saves me time and effort. Even my dog loves it!
Is it helpful?
(0)(0)
luke –
Rated 5 out of 5
I have had a great experience so far. The setup was literally 5 minutes. The auto map was insanely smart. Yes there are some bugs but that is to be expected when the mower is brand new (think of the first generation of teslas). I have been super impressed with the customer service. I am part of the beta testing program as well and most of the bugs I have found have been fixed. As far as the manual selection of a zone or creating manual spots where you would like the mower to mow, that is coming in may 2025.
Is it helpful?
(0)(0)
ktho –
Rated 5 out of 5
Update Two Months Later:Woo! Eufy fixed the app! I have proper zone control with setters per-zone now. Still loving it, especially as summer gets hot.Update One Month Later:Short answer: I’m loving it, but it’s probably not right for everyone.Don’t buy if:- You have a really complicated/bumpy/large/fenced/dog dooty’d yard.- You don’t like fiddling with technologyOtherwise, it’s pretty fantastic. I’m crossing my fingers that Eufy will update the app:- Better zone control. If your front yard & back are connected via grass they’re forced to be a single zone- Mows the center of your yard and then does the edges. That’s not great when it can’t finish a whole mow in a single day, then you just have a bunch of bad edges. Wish it did edges first.- “Real vision” map doesn’t work, just shows colored in areas- Needs ability to set striping per zone, not for the entire yard so it doesn’t try to cut narrow areas in the short direction.Sounds like a lot of complaints, but it’s out there doing the work! I’m glad I got it.
Is it helpful?
(0)(0)
K –
Rated 2 out of 5
Has potential to be a great mower, but it cannot handle any incline whatsoever. Rides too low and only has RWD with poor traction. Did not work for my yard.
Is it helpful?
(0)(0)
Beverly Yang –
Rated 5 out of 5
This is definitely game change for our backyard. It is fully automated and we used it on our phone that can start working right away. It helped us to decide the length of grass we wanted and can do all grass work on its own without need to make big changes at all. The only thing would be other non-ground related landscape would still need to be done manually. But definitely saved a lot of work and time.
Is it helpful?
(0)(0)
katherine –
Rated 5 out of 5
It¡¯s cute! super easy to set up and works well on my lawn. My mum loves it, she actually figured out how to use it faster than I did, which says a lot! The design is really sleek and it doesn¡¯t make much noise, so we can still enjoy the yard while it¡¯s running. our lawn is slightly uneven but it works surprisingly well. Honestly, it¡¯s been doing such a good job that we don¡¯t need a gardener anymore. Definitely worth it, especially if you want something low-maintenance and effective.
Is it helpful?
(0)(0)
NiceShine Customer –
Rated 1 out of 5
I really wanted to like this mower. I would like to return it, but it was scratched while mowing.It mows over areas it has already mowed. At times it spends around like it has a mental problem. It seems to get lost and wonders around.The good is it mows very well. A lot better than I can mow. The company support is very good.A word of advice. All the people that review these types of mowers really do not tell you the downside. If they did, no one would send them mowers to review.
Is it helpful?
(0)(0)
Ghost Rider –
Rated 5 out of 5
I¡¯ve had the eufy Robot Lawn Mower E18 running for a few weeks now, and I can honestly say¡ªit¡¯s one of the smartest purchases I¡¯ve made for my yard. The setup was surprisingly simple: no perimeter wires, no RTK base stations, and no weird signal drops. It mapped my yard automatically and got to work almost immediately.But what really sets this apart is the eufy app. It¡¯s intuitive, responsive, and gives you full control over the mower. I can set boundaries, adjust schedules, check status¡ªall from my phone, even when I¡¯m away. The real-time map updates are super cool and accurate. It feels like I have a little landscaping assistant I can talk to whenever I want.The mower itself is great at avoiding obstacles (I have some garden decorations and it glides around them with no problem), and the cut is even and consistent. I love how quiet it is too¡ªI¡¯ve even run it in the early morning and it didn¡¯t disturb anyone.If you¡¯re tired of babysitting your lawn and want a reliable, intelligent, and app-friendly solution, this is it. Eufy nailed it with this one.
Is it helpful?
(0)(0)
Abby Paige –
Rated 5 out of 5
OMG, it totally shocks me how good it is. It has acurrate mapping, no RTK set up needed, just like how you operate your robotic vaccumm. I set up a rountine curtting weekly, it just go automatically, it gets my 2500 sqft yard done in 80mins, no supr loud noises, no sweating pulling the gas mower. It’s a bit expensive, but if you do the math how much you pay them to do it weekly, you save the money within a year, definitely worth money spent
Is it helpful?
(0)(0)
Yvonne Lu –
Rated 5 out of 5
The media could not be loaded.
Accurate mapping, strong climbing power and nice edging, it fits any type of lawn. Recommended!
Don –
The media could not be loaded.
I have many many Eufy products and I¡¯ve been very happy with them. I would hold off on this mower until they improve a few things. First off, support knows nothing about this product. There is no way to call in and get support. When you call into their support number. All they do is open a case. Everything is via email. That doesn¡¯t work very well for a complicated mower.The second and my larger issue is you cannot control the zoning. What this means is, you cannot specify where you want the mower to mow. It decides what zones it sees in your yard for me. This has caused quite a frustration with not being able to mow the backyard separately from the front yard I have a dog and I like to keep the gate closedI would go with Terramow or another mower until these issues are addressed. Terramow is the original maker of this mower. I wish I had gone with them.
Stsk3 –
Having a freshly cut lawn is important but also hard-work, since I want my front and backyard to look amazing, so I was incredibly surprised when my sister bought me this mower to handle it all for me! It was incredibly easy to install, downloaded the app, connected to WiFi and done. Wonderful job eufy! Saves me time and effort. Even my dog loves it!
luke –
I have had a great experience so far. The setup was literally 5 minutes. The auto map was insanely smart. Yes there are some bugs but that is to be expected when the mower is brand new (think of the first generation of teslas). I have been super impressed with the customer service. I am part of the beta testing program as well and most of the bugs I have found have been fixed. As far as the manual selection of a zone or creating manual spots where you would like the mower to mow, that is coming in may 2025.
ktho –
Update Two Months Later:Woo! Eufy fixed the app! I have proper zone control with setters per-zone now. Still loving it, especially as summer gets hot.Update One Month Later:Short answer: I’m loving it, but it’s probably not right for everyone.Don’t buy if:- You have a really complicated/bumpy/large/fenced/dog dooty’d yard.- You don’t like fiddling with technologyOtherwise, it’s pretty fantastic. I’m crossing my fingers that Eufy will update the app:- Better zone control. If your front yard & back are connected via grass they’re forced to be a single zone- Mows the center of your yard and then does the edges. That’s not great when it can’t finish a whole mow in a single day, then you just have a bunch of bad edges. Wish it did edges first.- “Real vision” map doesn’t work, just shows colored in areas- Needs ability to set striping per zone, not for the entire yard so it doesn’t try to cut narrow areas in the short direction.Sounds like a lot of complaints, but it’s out there doing the work! I’m glad I got it.
K –
Has potential to be a great mower, but it cannot handle any incline whatsoever. Rides too low and only has RWD with poor traction. Did not work for my yard.
Beverly Yang –
This is definitely game change for our backyard. It is fully automated and we used it on our phone that can start working right away. It helped us to decide the length of grass we wanted and can do all grass work on its own without need to make big changes at all. The only thing would be other non-ground related landscape would still need to be done manually. But definitely saved a lot of work and time.
katherine –
It¡¯s cute! super easy to set up and works well on my lawn. My mum loves it, she actually figured out how to use it faster than I did, which says a lot! The design is really sleek and it doesn¡¯t make much noise, so we can still enjoy the yard while it¡¯s running. our lawn is slightly uneven but it works surprisingly well. Honestly, it¡¯s been doing such a good job that we don¡¯t need a gardener anymore. Definitely worth it, especially if you want something low-maintenance and effective.
NiceShine Customer –
I really wanted to like this mower. I would like to return it, but it was scratched while mowing.It mows over areas it has already mowed. At times it spends around like it has a mental problem. It seems to get lost and wonders around.The good is it mows very well. A lot better than I can mow. The company support is very good.A word of advice. All the people that review these types of mowers really do not tell you the downside. If they did, no one would send them mowers to review.
Ghost Rider –
I¡¯ve had the eufy Robot Lawn Mower E18 running for a few weeks now, and I can honestly say¡ªit¡¯s one of the smartest purchases I¡¯ve made for my yard. The setup was surprisingly simple: no perimeter wires, no RTK base stations, and no weird signal drops. It mapped my yard automatically and got to work almost immediately.But what really sets this apart is the eufy app. It¡¯s intuitive, responsive, and gives you full control over the mower. I can set boundaries, adjust schedules, check status¡ªall from my phone, even when I¡¯m away. The real-time map updates are super cool and accurate. It feels like I have a little landscaping assistant I can talk to whenever I want.The mower itself is great at avoiding obstacles (I have some garden decorations and it glides around them with no problem), and the cut is even and consistent. I love how quiet it is too¡ªI¡¯ve even run it in the early morning and it didn¡¯t disturb anyone.If you¡¯re tired of babysitting your lawn and want a reliable, intelligent, and app-friendly solution, this is it. Eufy nailed it with this one.
Abby Paige –
OMG, it totally shocks me how good it is. It has acurrate mapping, no RTK set up needed, just like how you operate your robotic vaccumm. I set up a rountine curtting weekly, it just go automatically, it gets my 2500 sqft yard done in 80mins, no supr loud noises, no sweating pulling the gas mower. It’s a bit expensive, but if you do the math how much you pay them to do it weekly, you save the money within a year, definitely worth money spent
Yvonne Lu –
The media could not be loaded.
Accurate mapping, strong climbing power and nice edging, it fits any type of lawn. Recommended!